Terms of Sale
Parties
Merchant
Wildpoint Outdoors
Laivurintie 6 as 2, 18100 Heinola
+358405144070
1802360-6
Customer
The customer agrees to comply with these and the merchant-specific terms and conditions when purchasing products and services from Wildpoint Outdoors on the Internet services.
Ordering
General terms
The prices shown in the online service are subject to VAT.
We apply dynamic pricing to accommodation facilities. Prices depend on the time of day and vary monthly, weekly and daily.
We sell products to adults and corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our delivery terms. Before ordering, the customer must familiarize themselves with the delivery terms in force at any time.
Booking terms
These terms apply to products and services that are rented and booked. These are collectively referred to as "the property".
Booking
The customer is responsible for familiarizing themselves with the description and instructions of the property(ies) to be booked and the terms and conditions related to the booking.
The reservation made by the customer is binding when the order/payment confirmation has been sent to the email address provided by the customer.
The customer pays for the reservation using the payment method they have chosen, in accordance with the terms and conditions of the payment method.
The booking system sends the order/payment confirmation to the email address provided by the customer.
The Merchant is not responsible for an unsuccessful reservation, but the customer must contact the Merchant immediately to rectify the situation.
The Merchant does not guarantee that the property is still available in this situation.
If the property is not available, the money will be refunded or another property will be offered instead, if possible.
Cancellations and changes
The cancellation date is the day on which the Merchant has received notification of the cancellation.
The customer is responsible for ensuring that the cancellation is sent in sufficient time.
If the customer cancels their reservation,
when there are 3 days or more until the reservation starts, delivery costs will be charged for the reservation. The delivery costs are €5.
when there are less than 3 days but at least 2 days until the reservation starts, 50% of the rental price of the item will be charged.
when there is less than 1 day until the reservation starts, the full rental price will be charged.
Items booked with a discount code will always be charged the full rental price regardless of the cancellation date.
A reservation can be transferred at the customer's request under the following conditions:
A transfer can only be made once.
It is not possible to change the item during a transfer.
The transfer must take place no later than 3 days before the start of the original reservation.
The transfer fee is 5 EUR (incl. VAT).
If a transferred reservation is cancelled, the full rental price will always be charged, regardless of the cancellation date.
Merchant's right to cancel the reservation
In the event of force majeure, the Merchant may terminate the rental agreement. The customer who rented the property will be notified of the termination without delay.
In such a case, the customer has the right to receive a full refund of the rent paid.
Any costs incurred by the customer in connection with a rental agreement terminated due to force majeure will not be reimbursed.
Keys
Instructions about the key and how to pick it up will be provided to the customer in the payment confirmation.
For a lost or unreturned key, the owner has the right to charge all costs incurred in re-keying or changing the locks in full, but at least 50 euros.
The merchant has the right to charge at least 30 euros in compensation if the owner has to open the property due to a lost or left-in key.
Use of the property
The property is defined in the property description
During the rental period, the customer has the right to use the property and its equipment and separately specified services.
If the booker notices any defects or other things to note in the property, he must immediately notify the person responsible for reservation management.
The customer is responsible for the cleanliness of the property and the removal of waste during and after the rental period.
The customer is responsible for the final cleaning of the property at the end of the reservation.
If the customer has not cleaned the property, the Merchant will invoice the costs incurred for cleaning the property in full. Cleaning work 35 eur/h, travel expenses 1.5 eur/km, travel time is counted as working time.
The property is available to the customer during the time specified in the property description.
Pets
The booker is fully responsible and liable for compensation for damage caused by their pets.
Pets must be kept on a leash in the national park area.
Pets must not be left alone in the accommodation facilities without supervision.
Pet owners must pay special attention to the cleanliness of the accommodation facility. The accommodation facility is always checked after the pet and, if necessary, cleaned by the Merchant.
Pets are always allowed in the accommodation facilities.
The pet owner must also follow any additional instructions that may be given separately.
Special terms and conditions regarding rental equipment
The customer must familiarize themselves with the safety and operating instructions for the equipment. The equipment must be used carefully only for the normal use intended for it. The lessee undertakes to carry out a safety inspection during the rental period. The rental equipment may not be taken out of the country or rented out again. The rental equipment may only be used to the extent permitted by the terms and conditions and only in places suitable for the user's skill level and competence. The customer always uses all equipment and accessories at their own risk.
With regard to water tourism equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that they are skilled swimmers and have previous experience using the equipment in question.
The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented out. The lessee must notify the lessor immediately if the return is delayed. The lessor has the right to charge a 25% increased rent for the excess period, unless otherwise agreed.
The customer is obliged to compensate for damage and costs caused to the rental equipment during the rental period due to careless or incorrect handling and inadequate maintenance. The customer is obliged to compensate for equipment destroyed or lost during the rental period at its replacement value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to report any defects in the equipment to the lessor immediately.
The lessor is responsible for repairs caused by normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur as a result of the use or breakage of the equipment. The lessor does not undertake to supply new equipment to replace the broken rental item, nor to compensate for indirect or direct costs caused by interruption of work.
Compensation for damages
The customer is obliged to compensate the Merchant for any damage he has caused to the property. The booker is also responsible for other persons visiting the property and for any damage they cause during the booking.
The merchant does not compensate for any inconvenience or expenses that the customer may incur due to natural conditions, such as insects, animals, frost damage or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the matter arises.
If a satisfactory solution cannot be found or it involves a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
The merchant will try to handle the complaint as quickly as possible, but no later than one month.
If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.
Terms of delivery
Formation of the contract
A binding contract for the transaction comes into force when the order has been confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation will be sent to the customer by email.
Cancellation and return of the transaction
Products have a 14-day right of return in accordance with the Consumer Protection Act.
The right of return is only valid if the product is in the same condition as the original.
Any product packaging must also be saleable.
Please contact sales for more detailed return instructions.
The right of return does not apply to engraved or other personalized products, accommodation services, restaurant services or other leisure services agreed for a specific time.
The customer is responsible for the usual costs of the return.
Product Warranty
We follow the warranty terms specified by the manufacturer or importer.
Delivery
Delivery costs include postage and packaging costs. You can view the delivery costs after selecting the payment and delivery method in the shopping cart.
Payment Terms
The Merchant uses reliable and secure payment gateways in its services.
The Merchant does not store bank connection or credit card information at any time.
The customer agrees to comply with the terms and conditions of the payment method they choose.
Payment by invoice
The invoice must be paid by the due date stated on the invoice.
Late payment costs are always added to invoices paid after the due date. If the invoice is paid after the due date with the original invoice and late payment costs have already been incurred, the costs will be invoiced separately.
If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.